The purpose of the chargeback policy is to help ensure compliance with Ideal Shopping Direct Plc’s conditions of purchase, import and quality requirements. This policy applies in addition to Ideal's agreed conditions of purchase.

Ideal Shopping Direct Plc (ISD) makes a fixed charge to the vendor if it breaches certain agreed conditions. This charge reflects the additional costs / loss incurred as a result of the vendor’s breach.

These are set to ensure that:

• The inbound processing of deliveries is efficient, so that the product is ready to sell in time for its scheduled broadcast date.
• The outbound processing of goods to our customers from the warehouse is effective, accurate and in the shortest timescale possible.

By ensuring that all goods entering the warehouse are compliant, we guarantee our ability to dispatch greater numbers of orders to our customers with an improved turnaround time, therefore benefiting the vendor, Ideal Shopping Direct Plc (ISD) and its customers.

The charges are detailed in the Supplier Manual (PDF) that can be downloaded here.

If you have any queries please do not hesitate to contact our Merchandising Team on 08700 777 002.